Enquiry triage workflow
Organise incoming enquiries so a coordinator can decide what to do next.
- Sample inputs
- Twenty fictional enquiries with track interest, missing fields and repeated requests.
- Your tasks
- Validate inputs, classify the topic, draft a response and route it for human approval. Simulate delivery only.
- What to deliver
- A process map, workflow demonstration and exception queue.
- Quality checks
- Repeated inputs must not create repeated messages. Unclear cases must reach a person.
- Interview discussion
- Explain why classification can use AI while consent and sending use explicit rules.